FAQs

Calais Midtown is proudly managed by Venterra Realty, a trusted industry leader with a deep commitment to providing a superior resident experience and caring customer service to over 40,000 residents across more than 90 apartment communities.

As part of the Venterra Living family, Calais Midtown offers a higher standard of apartment living with thoughtful service, modern design, flexible spaces, and a genuine people-first approach. Our on-site team is here to make you feel welcome and keep the community well cared for, so it’s easy to settle in and feel at home.

Ready to experience spacious pet-friendly apartment homes, modern amenities, and a smoother day-to-day routine? Contact our leasing office or click here to schedule a tour and discover the connected, comfortable lifestyle waiting for you at Calais Midtown Apartments in Houston, TX.

Absolutely! Calais Midtown offers flexible touring options, including virtual, self-guided, and in-person tours, so you can check out our apartments and community amenities whenever and however it works best for you. Whether you want to explore from home, tour on your own schedule, or walk the community with a member of our leasing team, we make it easy to see our spacious apartment homes, flexible floor plans, and modern amenities before you apply.

If you prefer to start looking for right away, you can take a virtual tour of Calais Midtown anytime from our Gallery page. It’s a great way to explore available layouts, view finishes and features, and get a feel for the community spaces from anywhere, when it’s convenient for your schedule.

Want the full in-person experience? Self-guided tours let you tour our amenities and model apartments at your own pace and see the community up close. Self-guided tours can be scheduled from 6 AM to 8 PM any day of the week, even on holidays, which works perfectly for busy schedules.

If you would rather tour with one of our friendly leasing professionals, in-person tours are available during our leasing office hours listed below:

Leasing Office Hours & In-Person Tour Schedule at Calais Midtown
Monday: 10 AM – 6 PM
Tuesday: 10 AM – 6 PM
Wednesday: 10 AM – 6 PM
Thursday: 10 AM – 6 PM
Friday: 10 AM – 6 PM
Saturday: 10 AM – 5 PM
Sunday: Closed

Ready to see Calais Midtown for yourself? Contact our leasing office or click here and Schedule A tour to view available apartments, compare floor plans, and find the right home that fits your move-in timeline and your lifestyle.

Yes! You can schedule a Self-Guided Tour and walk through your favorite floor plans at your own pace, compare apartment layouts in person, and view the modern amenities at Calais Midtown from 6 AM to 8 PM any day of the week, even on holidays! We offer flexible touring hours so you can easily explore our community whenever it’s most convenient for you.

Ready to see our spacious apartments, resort-style amenities, and pet-friendly community spaces up close? Contact our leasing office or click here to schedule your Self-Guided Tour at Calais Midtown Apartments in Houston, TX.

Applying for an apartment at Calais Midtown is refreshingly easy. First, you’ll complete the online application through SMARTLEASING. Next, you must submit any requested verification items so we can finalize your approval. Then, once approved, you can reserve your apartment by paying your reservation fee using the link provided in your approval email.

Fast & Free Application Process with SMARTLEASING
Calais Midtown uses SMARTLEASING, Venterra’s free online leasing platform that offers a quick and convenient way to complete your application from anywhere, so you can keep your plans moving forward without unnecessary delays. In most cases, applicants receive an approval decision in about 5 minutes after applying, which means you can go from “just browsing” to confidently choosing the right apartment and your move-in date without long waiting periods or extra hassle.

With SMARTLEASING, there’s no delay and no upfront cost to apply, so you can focus on comparing floor plans, checking availability, and securing your new home at Calais Midtown with a simple, streamlined, and stress-free leasing experience.

30-Day Live It. Love It. Guarantee™ at Calais Midtown
From the moment you move in at Calais Midtown, your happiness truly matters to us. That’s why every apartment home in our community must pass our TQMR™ (Total Quality Make Ready) process. This thorough 200-point inspection ensures your apartment meets Venterra’s high standards of quality before you receive your keys.

Our 30-Day, Live It. Love It. Guarantee™ allows you to move out within the first 30 days without any penalties, fees, or hassles if you’re not completely satisfied with your apartment for any reason. This adds another level of comfort when choosing our community, and it’s one of the many ways we’re committed to providing a worry-free, higher-quality living experience to our residents.

For full details about our leasing application process, including deposits, qualification criteria, required documentation, and next steps, our leasing team is here to help. You can also start your application directly through our SMARTLEASING streamlined digital leasing platform.

Want help choosing the right floor plan or timing your move-in date at Calais Midtown? Contact the leasing office, and our friendly onsite team can walk you through availability and lease terms or answer any questions you have about applying for an apartment at our community. 

Calais Midtown offers flexible lease terms designed to fit your lifestyle, timeline, and budget. Depending on current availability, residents can choose from short-term and long-term lease options, making it easy to find the plan that works best for you—whether you’re relocating for work, planning a long-term stay, or simply looking for flexibility.

If you have any questions about available lease terms at Calais Midtown, please contact our leasing office. Since lease length can affect monthly pricing, our leasing team is always available to help you review your lease options and select the best fit for your needs.

Yes, online leasing is available at Calais Midtown through SMARTLEASING, Venterra’s digital leasing platform designed to simplify and streamline the entire leasing process, so finding your next apartment feels refreshingly easy.

SMARTLEASING allows you to explore available floor plans, submit an application, and secure your desired apartment from anywhere at any time. In many cases, you will receive an approval decision in about 5 minutes, so you can continue moving forward quickly and confidently.

With SMARTLEASING, you can accomplish every important step in the leasing process at your convenience, including:
• Browsing all floor plans and available apartments
• Viewing real-time pricing and current move-in specials
• Uploading required documents and completing your application online
• Submitting everything digitally without having to visit the leasing office to get started

Our residents love SMARTLEASING because it takes the stress out of finding and securing an apartment. The process is designed to be fast, with approvals often coming through in minutes, and it’s free to apply, so you can explore your options without paying upfront fees just to get started. It’s also refreshingly simple: you complete the online application, receive a quick decision, and then choose the apartment home that fits your lifestyle and move-in timing. Best of all, SMARTLEASING helps you avoid long waiting periods and unnecessary hoops, so you can focus on the exciting part: finding your next home and planning your move with confidence.

When you’re ready, you can start your application directly through SMARTLEASING and move through the process in a few simple steps.

If you would like a little guidance along the way, please contact our leasing team. We’re happy to answer any questions, help you compare layouts, discuss lease terms, and determine the best timing for your move-in schedule.

SMARTLEASING is Venterra’s online leasing and apartment application platform designed to make renting an apartment feel simple, quick, and stress-free. Instead of printing paperwork or waiting days for next steps, you can complete your application online in just a few minutes and, in many cases, receive a decision in about 5 minutes, so you can move forward with confidence.

With SMARTLEASING, you can take care of the most important leasing steps from anywhere, including checking apartment availability, reviewing floor plans, and moving through the application process digitally. Once you’re approved, you can move on to reserving your new apartment at a Venterra community and planning your move-in timeline with less hassle and more clarity.

Why Our Residents at Calais Midtown Love SMARTLEASING:
• It’s Fast: Approvals usually arrive in minutes
• It’s Free: You pay nothing to apply
• It’s Simple: Just apply, get approved, and choose your new home
• It’s Stress-Free: No upfront costs or long waiting periods

SMARTLEASING makes finding your new apartment quick, convenient, and budget-friendly, giving you a seamless start to your move. When you’re ready, you can start your application directly through SMARTLEASING and move through the process in a few simple steps. | 

Application requirements can sometimes vary, but many applicants are asked to provide standard screening items when applying for an apartment at Calais Midtown, such as:
• Income verification (typically your two most recent paycheck stubs)
• Credit history review
• Criminal background check

When evaluating applications, we consider three primary factors:
1. Criminal history
2. Credit history
3. Current income

These criteria help ensure a smooth and fair leasing process for everyone.

For full details about the application process, including deposits, qualification criteria, required documentation, or next steps, contact our leasing team, and we can help. You can also start your application directly through SMARTLEASING, our streamlined digital leasing platform.

No, it is completely free to apply for an apartment at Calais Midtown through SMARTLEASING, our fast, easy, and resident-friendly application platform. You can apply online in just a few minutes, and you won’t pay anything unless you’re approved and you decide to reserve an apartment home.

Once your application is submitted, SMARTLEASING typically takes about 5 minutes to quickly provide a decision. After you’re approved, you’ll receive an approval email with a secure link to the payment portal where you can pay your reservation fee to officially hold your selected apartment.

SMARTLEASING is built for convenience, which is why so many residents prefer it. It keeps things moving and removes a major barrier by letting you apply without paying anything up front. The steps are straightforward from start to finish, so you can apply online, get a quick decision, and then focus on selecting the apartment home and move-in date that fit your plans. The result is a smoother, more relaxed leasing experience with fewer delays and less uncertainty.

If you would like help choosing the right layout, comparing pricing, or lining up the best move-in date, our leasing team is here for you. Just contact us, and we will gladly walk you through your options, answer questions, and help you take the next step toward finding your new home.

When you’re ready, you can start your application directly through SMARTLEASING and move quickly through the leasing process.

How do you decide leasing approvals? | The screening process at Calais Midtown is designed to be clear, consistent, and focused on qualifying criteria. When you apply, we review key factors such as credit history, income verification, and screening results as required by our criteria. In some cases, we may request additional documentation to confirm information and keep the process moving quickly.

If you have questions about what you will need before you apply, contact our leasing team. We’re happy to explain the steps and help you prepare. Our goal is to make the application process feel seamless and straightforward.

Income verification requirements can vary, but many applicants are asked to provide their two most recent pay stubs or other proof of income. Depending on your situation, you may be able to provide additional documentation such as an offer letter, bank statements, or other supporting documents that meet the community’s criteria.

Contact our leasing office for the exact list of acceptable documents. If you want a smoother application experience, it helps to gather your income documentation before you apply so you can move from application to approval with fewer steps.

Yes. As part of the application screening process, a third party may run a background check on each applicant and, when applicable, on any occupants being added to the lease. Results are evaluated using the community’s screening criteria to help maintain a consistent and responsible approval process.

Contact our leasing office if you have questions about how screening is handled at our community. Our friendly onsite team can help you understand what to expect and explain the steps so you can apply with ease and confidence

Contact our leasing office for the exact occupancy limits for your chosen floor plan. We are happy to help you find an apartment that fits your household needs and guide you through the entire leasing process, from touring the community to moving into your new spacious apartment.

After you are approved, you will receive an approval email that includes a link to your payment portal. Use that link to securely enter your payment information and submit your reservation fee to hold your apartment. This step helps confirm your selection and keeps your move-in plans on track.

Contact our leasing office if you need help with reservation timelines, fee details, locating your payment link, or confirming your move-in date. If you are trying to reserve quickly, we recommend paying the reservation fee as soon as possible after approval since availability can change.

Yes, scheduling an in-person appointment with our leasing team is strongly recommended. While your primary lease contract is digitally signed through our online leasing platform, a few required addenda may need a physical signature. To make this process smooth and stress-free, we encourage all approved applicants to complete their lease paperwork before move-in day, so we can ensure your lease terms are clear, your move-in date is confirmed, and you leave with everything completed.

Just let us know the date and time that works for you, and our team will book some time to walk you through and complete any final paperwork and answer any remaining questions.

Contact our leasing office for exact details on any lease paperwork you still need to sign and whether any remaining move-in steps should be completed in person. If you want the fastest path from approval to move-in, ask our team what documents to bring and what deadlines to keep in mind.

DocuSign is an electronic signature tool that allows you to review and sign leasing documents online. It helps make the leasing process more convenient because you can sign from your computer or phone without needing to print paperwork. This can be especially helpful if you are coordinating a move, comparing lease terms, or finalizing details from out of town.

Contact our leasing office if you have questions about which documents are signed electronically and which items may require in person review. If you did not receive your DocuSign email, the leasing team can resend it and help you complete your paperwork quickly.

SMARTHUB is Venterra’s secure, easy-to-use online resident portal that gives you full digital access to the apartment services at our community.

With SMARTHUB, residents at Calais Midtown can easily manage important tasks anytime, anywhere, including:
• Paying rent online
• Setting up automatic payments and Venterra’s monthly AutoPay Discount
• Submitting routine maintenance and handyman service requests
• Tracking service updates
• Receiving community updates, alerts, and notifications
• Managing personal account information
• Accessing digital resources that make life easier

SMARTHUB is designed to make everyday living more convenient and help you stay connected to your home, the community, and our onsite team.

If you have any questions about navigating the SMARTHUB resident portal, contact our leasing office, and a friendly team member can help walk you through how to use SMARTHUB to easily access apartment services and other awesome perks offered at our community.

Enjoy monthly savings at Calais Midtown with our AutoPay Discount feature exclusively offered at Venterra communities! Setting up AutoPay through the SMARTHUB resident portal instantly qualifies you for Venterra’s AutoPay Discount.

That means you can receive a $20 discount on rent each month for simply enrolling in automatic payments—an added perk that makes budgeting easier while saving you money.

Yes! Unlike many apartment communities, Venterra offers SMARTHUB accounts for prospective renters before they become a resident, so you can access helpful tools, get organized early, and enjoy a smoother leasing experience. With SMARTHUB, you can manage important steps in the process, such as reviewing information, staying in touch with the leasing team, and keeping your next steps in one place as you shop for apartments.

With a prospective-renter SMARTHUB account, you can:
• Create personalized price quotes
• Check apartment availability in real time
• Set appointments or schedule tours
• Save your favorite floor plans
• Start your online application whenever you’re ready

It’s your own private space to explore our community and manage the leasing process from start to finish.

Contact our leasing office if you have questions about what you can access before move-in. If you are ready, the next best step is to schedule a tour, explore floor plans, and apply online when you find the right fit.